The Valentine Post FAQ
What is The Valentine Post?
The Valentine Post is a monthly art mail club — a quiet ritual of beauty sent from my studio to your mailbox. Each envelope carries a hand‑signed art print and a note of warmth, wrapped with care and mailed with love. It’s a way to collect small moments of wonder, to pause, and to feel connected through art that travels by post and arrives like a whisper of joy.
Made slowly, mailed thoughtfully, and meant to be kept.
What makes each month’s print special?
The Valentine Post is built around small, meaningful moments — and that includes the art. Each month’s print is made in a limited edition based on the number of active members at month’s end. After that, the edition is closed and won’t be reprinted in this format again. It keeps each piece special, intentional, and just for you. But no worries, something even more beautiful is always on the way!
How does the subscription work?
Once you subscribe, you’ll be billed automatically on a recurring schedule — monthly or annually, depending on your plan. Each month, your curated mailer ships directly from my studio with no action needed on your end. Every envelope is prepared with care, wrapped by hand, and mailed thoughtfully — a gentle rhythm of art and connection that arrives right to your mailbox.
When will I be billed?
You’ll be billed automatically on the same day of each month that you first subscribed. To check your account details or update your billing information, visit Customer Portal [Click here].
When will my order ship?
All mailers are sent from Florida, United States, before the 7th of each month. If you join between January 1–31, your first mailer will be February’s edition, shipped before February 7. Please allow up to 7 business days for U.S. delivery and up to 21 business days for international delivery after shipment.
When will I receive my mail?
Please check Mailing Schedule. Once shipped, please allow up to 7 business days for U.S. delivery and up to 21 business days for international delivery. If your mailer hasn’t arrived after the estimated delivery window, it’s possible it may have been delayed or lost in transit. Please email me at JoyValentineArt@gmail.com with the following information so I can verify your order and help resolve it: your full name, shipping address, and the date you joined the Mail Club.
Before emailing, please take a moment to read the FAQ section.
Can I still get this month's edition?
Yes! If you subscribe by the last day of the month (11:59 PM PST), you’ll receive the current edition. After that, your first mailer will be the following month’s release. Each envelope is prepared with care and mailed before the 7th of every month — a gentle rhythm of art and connection sent straight from my studio to your door.
Can I gift a Mail Club subscription?
Yes! It's one of the sweetest ways to share joy. A Classic Edition subscription makes a truly thoughtful gift — a monthly reminder that someone is thinking of them. Simply subscribe with the recipient's address. Let the joy begin! [Gift Subscription — Click here]
How can I track my mailer?
To keep Mail Club affordable, mailers are sent with standard USPS stamps, so tracking isn’t available.
When does my subscription renew — and can I cancel, pause, or skip anytime?
Your subscription renews automatically each month, and you'll be billed on the same date you originally subscribed. You can cancel, pause, or skip anytime — just make any changes before your next billing date for them to take effect that cycle. Manage everything directly from your Customer Portal [Click Here].
Do you ship internationally?
Absolutely! We ship worldwide so everyone can enjoy a little snail mail joy. 🐌 I love sending art across borders. Every envelope is mailed with the same care and love — no matter how far it travels. International subscription [Click Here]
What if my mail arrives damaged?
I take great care in packaging every piece, but if something arrives damaged, please contact me within 7 days of delivery with a photo of the damage. I’ll make it right — every envelope is sent with love, and I want your experience to feel just as special when it arrives.
Can I still get your previous edition?
The Valentine Post is built around small, meaningful moments — and that includes the art. Each month’s print is made in a limited edition based on the number of active members at month’s end. After that, the edition is closed and won’t be reprinted in this format again. It keeps each piece special, intentional, and don’t worry, something even more beautiful is always on the way — just for you!
How do I contact you with more questions?
Reach out to us anytime at JoyValentineArt@gmail.com — we're happy to help.
General FAQ
Do you ship internationally?
The Art Shop does not currently offer international shipping due to high shipping costs. However, international customers can still join the Mail Club, which is available in 19 countries worldwide.
Occasionally, I host a international shop openings for select shop items. These are not on a set schedule but typically happen every couple of months. Follow me on Instagram for announcements and updates.
I haven’t received my order, what should I do?
Sometimes shipment can get lost or delayed. If it’s past the estimated delivery time, please email us at JoyValentineArt@gmail.com with:
- Your name
- Order number
- Date of purchase
We’ll verify your order and work with you to find a solution!
If your tracking is displayed as delivered but your shipment has not arrived, please contact your local post office with the tracking number (Find this in your shipping notification). Often packages are waiting for pickup at your nearest post office.
What if I purchase multiple product types with a mail club subscription?
Orders with multiple product types are shipped together, and tracking will be provided. Most orders arrive within 5–7 business days after processing. However, mail club subscription mailers are sent separately through USPS. No tracking is available.
What is your return or exchange policy?
All sales are final. Prints are made to order, we are unable to accept returns, exchanges or cancellations. However, We want you to love your art! If your order arrives damaged or if there’s a mistake, please contact us with images within 5 days of receiving your order. We accept returns or exchanges for damaged or incorrect items. Custom or personalized orders cannot be returned or exchanged, but we’ll always try to find a solution if there’s an issue.